Refund policy
*No Returns or Refunds*
At our store, we follow a strict Prepaid-Only and No Return / No Refund Policy. Once an order is placed and payment is processed, it cannot be cancelled, returned, or refunded except under the specific condition detailed below.
*Damaged or Defective Items*
We only offer a replacement or refund if the product has a major manufacturing defect or is received in a completely damaged condition. To successfully claim a refund or replacement for a defect, you must fulfill the following mandatory condition:
Mandatory Unboxing Video:
You must record a single, continuous, unedited unboxing video starting from the outer packaging (clearly showing the shipping label) up until the defect is clearly visible in the video.
You must record a single, continuous, unedited unboxing video starting from the outer packaging (clearly showing the shipping label) up until the defect is clearly visible in the video.
No Video, No Claim:
If a valid unboxing video is not provided, or if the video is edited, paused, or cut, the claim will be automatically rejected.
If a valid unboxing video is not provided, or if the video is edited, paused, or cut, the claim will be automatically rejected.
*How to Raise a Claim*
If you receive a defective item and have the required video proof, please contact our support team at porlu287@gmail.com within 48 hours of delivery.
*Timeline for Refunds*
Once your video proof is verified and approved by our team, your refund will be processed. Approved refunds will be credited back to your original payment method within 5 to 7 business days.