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Shipping policy

Shipping and Delivery Policy

Thank you for shopping with us! We partner with ShipPrime, India's trusted multi-courier shipping platform, to fulfill and deliver all your orders smoothly and securely. 

Please read our shipping guidelines below before making a purchase.

1. Restricted Delivery Zones
We currently operate on a hyper-local scale and offer delivery services ONLY to the following specific regions in India:
* Bengaluru
* Pune
* Mumbai
* Coastal Karnataka (Strictly from Udupi to Mangaluru region only)

If an order is placed from a pincode or location outside these specified zones, it will be automatically cancelled, and the prepaid amount will be refunded to the original payment source.

2. Strictly Prepaid Orders (No COD)
As part of our operating policy, we do not offer Cash on Delivery (COD) services. All orders must be fully paid for online at the time of checkout. Orders will not be packed or dispatched until the payment is securely processed.

3. Delivery Timelines
Order Processing Time: Orders are typically processed and handed over to our shipping partner, ShipPrime, within 1 to 2 business days of payment confirmation.
Estimated Delivery Time: Once dispatched, you can expect your package to arrive within 5 to 7 business days. 
Note: Delivery times may occasionally be delayed due to unforeseen logistical issues, public holidays, or extreme weather conditions.

4. Shipment Tracking
Once your order is handed over to ShipPrime, a unique tracking number (AWB) will be automatically generated. You will receive an email and/or SMS notification containing this tracking link so you can monitor your package's live journey until it reaches your doorstep.

5. Non-Delivery and Failed Attempts
Our courier partners via ShipPrime will attempt delivery up to three times. Please ensure that a valid, functioning mobile number is provided at checkout so the delivery executive can contact you or send OTP verifications. If a shipment is returned to origin (RTO) due to an incorrect address, locked premises, or customer unavailability, any re-shipping charges will be borne by the customer.

6. Contact Us
If you have any questions regarding your order status or shipping details, please contact us at porlu287@gmail.com